Privacy Policy

1. Introduction

At OpFit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our fitness management platform. By using OpFit, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Name and email address (required for account creation)
• User type (customer, coach, or admin)
• Account passwords (stored encrypted)
• Notification preferences

2.2 Health and Fitness Data

• Weight and height measurements
• Progress tracking records with dates and notes
• Workout logs including duration, dates, and personal notes
• Program completion status and step progress
• Attendance records for training sessions

2.3 Communication Data

• Messages between customers and coaches
• Chat logs with our OpFit Assistant chatbot
• Read receipts and message timestamps
• Communication preferences

2.4 Usage Data

• Program requests and approvals
• Coach-customer assignments
• System usage patterns and interaction logs
• Account creation and update timestamps

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide fitness tracking, program management, and coach-customer matching services
• Progress Monitoring: To track your fitness journey, display progress analytics, and generate reports
• Communication: To facilitate messaging between customers and coaches, and provide chatbot assistance
• Program Management: To manage fitness program assignments, approvals, and progress tracking
• Account Administration: To manage user accounts, authentication, and access control
• Platform Improvement: To analyze usage patterns and improve our services
• Customer Support: To respond to your inquiries and provide technical support

4. Data Sharing and Disclosure

We share your information only in the following circumstances:

4.1 Within the Platform

• Your assigned coach can view your progress data, workout logs, and program completion status
• Admins can access user information for platform management purposes
• Messages are shared between you and your assigned coach

4.2 Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only when:

• Required by law or legal process
• To protect the safety and security of our users
• With your explicit consent
• For technical service providers who assist in platform operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Passwords are encrypted using secure hashing algorithms
• Access Control: Role-based access ensures users can only view appropriate data
• Database Security: Our database is protected with proper indexing and security configurations
• Session Management: Secure session handling to protect your login information
• Regular Updates: We maintain and update our security measures regularly

6. Data Retention

We retain your information for the following periods:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Health Data: Retained to maintain your progress history and analytics
• Messages: Retained to provide communication history between coaches and customers
• System Logs: Retained for security and troubleshooting purposes
• Chatbot Interactions: Retained to improve our AI assistant services

You may request deletion of your data at any time by contacting us. Some data may be retained for legal compliance or legitimate business purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Disable notifications and certain data collection features
• Account Control: Modify your profile information and privacy settings

8. Cookies and Tracking

OpFit uses session cookies to maintain your login state and provide a seamless user experience. These cookies are essential for the platform's functionality and are not used for tracking or advertising purposes. We do not use third-party analytics or advertising cookies.

9. Children's Privacy

OpFit is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. Health Data Specific Protections

We understand the sensitive nature of health and fitness data and provide additional protections:

• Health data is only accessible to you, your assigned coach, and authorized administrators
• Progress data is used solely for fitness tracking and coaching purposes
• We do not share health data with insurance companies or employers
• You can control what progress information is shared with your coach

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes through the platform or email. Your continued use of OpFit after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable privacy laws and regulations. We are committed to protecting your privacy rights and maintaining transparency in our data practices.